Return Policy – Qikmart

Last updated: 21 October 2026

At Qikmart, we want customers to receive the products they ordered in the condition and form described on our website. This policy explains how to request a return.

1. Eligible Returns

Please contact us within 4 calendar days of delivery if:

• Your product arrives damaged or defective.
• You receive the wrong product or variant.
• The product materially differs from its description or advertised features.
• A return is available under the product-specific terms or applicable law.

The four-day reporting period is our standard customer-support window. It does not remove any rights or remedies available to you under applicable law.

2. Change-of-Mind Returns

For products delivered correctly and in the condition described, Qikmart does not generally offer change-of-mind returns unless the relevant product page states otherwise.

Some products, including hygiene-sensitive or personal-care items, may have additional return conditions disclosed on the product page. These conditions will not override any remedy required by law.

3. How to Request a Return

Email [email protected] with:

• Your order number.
• The product name.
• A description of the problem.
• Clear photographs or a short video showing the issue, where applicable.

You may also contact us at +91 7736432923 for assistance.

Please retain the product, packaging, accessories and labels until we provide instructions.

4. Return Approval and Shipping

Our team will review your request and explain the next steps.

For verified damaged, defective, incorrect or materially misdescribed products, Qikmart will arrange return shipping and communicate the collection or return procedure, subject to applicable law.

Please do not send the product to an address before receiving instructions from us.

5. Product Inspection

We may inspect a returned product to verify the reported issue and confirm the item returned. This process will not be used to deny a remedy required by applicable law.

6. Contact Us

Qikmart

Website: https://qikmart.in

Email: [email protected]

Phone: +91 7736432923

Privacy Policy – Qikmart

Last updated: 21 October 2026

Qikmart ("we", "our", or "us") operates https://qikmart.in. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect the following information:

• Contact details: Name, email address, phone number, billing address and delivery address.
• Order information: Products ordered, order history, order value and delivery status.
• Payment information: Transaction references and payment status received from payment providers. We do not intend to store your complete card details.
• Technical information: IP address, browser type, device information, cookies and website usage data.
• Customer service information: Messages and information you provide when contacting us about orders, returns, refunds or complaints.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders.
• Arrange product sourcing, packaging, shipping and delivery.
• Communicate order confirmations, tracking updates and delivery information.
• Handle customer support, returns, replacements and refunds.
• Prevent fraud and protect our website.
• Maintain business, accounting and tax records.
• Improve our website, products, customer experience and advertising.
• Send promotional communications where permitted by law and, where required, with your consent.

3. Sharing Your Information

We may share relevant information with service providers where necessary, including:

• Tweaki, which hosts our online store.
• Payment gateways and payment service providers.
• Suppliers and fulfilment partners who help process orders.
• Courier companies and logistics providers.
• Analytics and advertising services, including Meta, where enabled.
• Professional advisers, government authorities or law-enforcement agencies when required by law.

We share information only as reasonably necessary for these purposes. We do not sell personal information as a business practice.

4. Cookies and Advertising

Our website may use cookies and similar technologies to operate the shopping cart, remember preferences, measure website performance and understand advertising results.

If advertising tools such as the Meta Pixel are enabled, they may process certain website activity to measure conversions or support advertising. You can manage cookies through your browser settings and any consent controls provided on our website.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain required business records, resolve disputes and comply with applicable law.

We use reasonable safeguards to protect personal information. However, no online system can be guaranteed to be completely secure.

6. Your Privacy Choices

Subject to applicable law, you may request access to or correction or deletion of your personal information, or raise a concern about its use.

Contact us using the details below. We may need to verify your identity before responding. We may retain certain information when legally required.

7. Third-Party Services

Our website may contain links to third-party websites or use third-party services. Those services have their own privacy policies, and we encourage you to review them.

8. Children's Privacy

Our website is not intended to encourage children to make purchases independently. If you believe a child has provided personal information inappropriately, please contact us.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be published on this page with a revised date.

10. Contact and Privacy Requests

Store name: Qikmart

Website: https://qikmart.in

Email: [email protected]

Phone: +91 7736432923

Business address: Mangalan House, Mupliyam, Thrissur, Kerala, India

For privacy-related requests, please use the email address above and include sufficient information for us to identify your request.

Refund Policy – Qikmart

Last updated: 21 October 2026

This policy explains when refunds may be issued for orders placed on https://qikmart.in.

1. When You May Receive a Refund

A refund may be issued when:

• An order is cancelled before dispatch and the cancellation is accepted.
• An order cannot be fulfilled or delivered and a refund is due.
• A product is verified as damaged, defective, incorrect or materially different from its description, and a refund is the appropriate or legally required remedy.
• A return is approved under the applicable product policy.
• A refund is otherwise required by applicable law.

Where appropriate, Qikmart may offer a replacement or another agreed resolution, provided this complies with applicable law and the customer's rights.

2. How to Request a Refund

Email [email protected] and provide:

• Your order number.
• Your registered phone number or email address.
• The reason for the refund request.
• Supporting photographs or video, where relevant.

You can also contact us at +91 7736432923.

We will review the request and communicate the outcome and any required next steps.

3. Refund Processing Time

Once a refund is approved, we aim to initiate it within 5–7 business days, unless a different timeline is communicated or required by law.

Refunds will normally be initiated through the original payment method or another lawful, mutually agreed method. The time taken for the funds to appear in your account depends on your bank or payment provider.

If an order cannot be fulfilled after payment, we will communicate the applicable refund arrangements.

4. Shipping Charges

For approved refunds, the treatment of shipping charges will depend on the reason for the refund, the terms disclosed at purchase and applicable law.

Where the refund relates to our error or a qualifying product issue, Qikmart will communicate the refund amount and return-shipping arrangements in accordance with applicable law.

5. Refund Status

If an approved refund has not appeared within the expected timeframe, contact us with your order number and refund reference, if available.

6. Contact Us

Qikmart

Website: https://qikmart.in

Email: [email protected]

Phone: +91 7736432923

Address: Mangalan House, Mupliyam, Thrissur, Kerala, India

Replacement Policy – Qikmart

Last updated: 21 October 2026

Qikmart aims to ensure that customers receive the products they ordered in acceptable condition and as described on our website.

1. When You Can Request a Replacement

Please contact us within 4 calendar days of delivery if:

• The product arrives damaged.
• The product is defective or does not function as described.
• You receive the wrong product, colour, size or variant.
• The product materially differs from its advertised description.

This reporting period does not remove any rights or remedies available under applicable law.

2. How to Request a Replacement

Email [email protected] and provide:

• Your order number.
• The product name.
• A description of the issue.
• Clear photographs or a short video showing the problem, where applicable.

You can also contact us at +91 7736432923.

Please retain the product and its packaging, accessories and labels until we respond.

3. Review and Approval

Our team will review your request and may ask for additional information to verify the reported issue.

If the request is approved, we will explain the next steps. We will not use the review process to deny a remedy required by law.

4. Replacement Availability and Shipping

Replacement availability depends on stock and supplier availability.

For verified damaged, defective, incorrect or materially misdescribed products, Qikmart will arrange return shipping and explain the replacement or collection process.

If a suitable replacement is unavailable or unsuitable, we will communicate an appropriate alternative, including a refund where applicable or required by law.

Please do not return the product until our team provides instructions.

5. Products Without a Defect

A replacement is not generally available solely because a customer changes their mind about a correctly supplied product, unless the product page states otherwise or applicable law requires a different outcome.

6. Contact Us

Qikmart

Website: https://qikmart.in

Email: [email protected]

Phone: +91 7736432923

Address: Mangalan House, Mupliyam, Thrissur, Kerala, India

Store: Qikmart

Grievance Officer: Sreewin M B

Designation: Owner and Grievance Officer

Email: [email protected]

Phone: +91 7736432923

Address: Mangalan House, Mupliyam, Thrissur, Kerala, India

For complaints regarding orders, products, refunds, replacements or other consumer concerns, please contact us using the details above.

We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable law.

Terms and Conditions – Qikmart

Last updated: 21 October 2026

Welcome to Qikmart. These Terms and Conditions govern your access to and use of https://qikmart.in and any purchases made through our website.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

1. About Qikmart

Qikmart is an online retail store offering household products, kitchen accessories, organisers, lifestyle accessories and other consumer products.

Store name: Qikmart

Website: https://qikmart.in

Email: [email protected]

Phone: +91 7736432923

Business address: Mangalan House, Mupliyam, Thrissur, Kerala, India

Legal business name: [INSERT YOUR FULL LEGAL NAME OR REGISTERED BUSINESS NAME]

2. Eligibility to Use the Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are under the age of majority, you should use this website only with the involvement of a parent or legal guardian as permitted by law.

You agree to provide accurate information when placing an order and to use the website only for lawful purposes.

3. Products and Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, specifications and other relevant information.

Product colours and appearance may vary slightly depending on lighting, photography and your device display. Any such variation will not excuse a material difference between the product supplied and its advertised description.

Product availability may change. If an item becomes unavailable after an order is placed, we will contact you regarding the available options, including cancellation and refund where applicable.

Where relevant, product pages will disclose applicable specifications, dimensions, materials, usage instructions, warranties and other information needed to make an informed purchase.

4. Prices and Payments

All prices and applicable charges will be displayed on the website before you confirm your purchase.

The total amount payable, including any applicable delivery charges and taxes, will be shown during checkout as applicable.

We may update product prices from time to time. A price change will not, by itself, alter the price of an order already accepted by us.

Payments are processed through the payment methods made available at checkout. Payment processing may be subject to the terms and privacy policies of the relevant payment service provider.

You must provide accurate payment and billing information. We do not intend to store your complete payment-card details.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation email or message acknowledges receipt of your order. We will communicate any subsequent cancellation, availability issue or other material change.

We reserve the right to review or decline an order where there is a legitimate reason, such as suspected fraud, an obvious pricing error, unavailable stock or an inability to fulfil the order. Any cancellation or refund will be handled in accordance with applicable law.

We will not impose unlawful cancellation charges or withhold refunds where a refund is required.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframe communicated on the website or at checkout.

Delivery times are estimates and may be affected by courier delays, weather, operational disruptions or other circumstances outside our reasonable control. We will communicate material delivery issues where reasonably possible.

Please provide a complete and accurate delivery address and a working contact number.

If a parcel is delayed, damaged, missing or delivered incorrectly, please contact us using the details in the Contact section. We will review the issue and provide an appropriate resolution in accordance with applicable law.

7. Returns, Refunds and Replacements

Our Return Policy, Refund Policy and Replacement Policy form part of these Terms and Conditions.

Please consult those policies for eligibility, reporting procedures, return shipping arrangements and refund processing.

Our standard reporting window for a damaged, defective, incorrect or materially misdescribed product is seven calendar days after delivery. This does not limit any rights or remedies available under applicable law.

For verified qualifying product issues, Qikmart will arrange return shipping as described in our published policies.

Nothing in these Terms and Conditions excludes or restricts a consumer right that cannot lawfully be excluded or restricted.

8. Product Sourcing and Fulfilment

Qikmart may source products from third-party suppliers and fulfilment partners to serve customer orders.

The use of suppliers or third-party logistics providers does not remove Qikmart's responsibility to communicate with customers and handle their orders, complaints and eligible remedies in accordance with applicable law.

We do not claim that a product is manufactured by Qikmart unless that claim is expressly stated and accurate.

9. Promotions and Discounts

Promotional offers, discount codes and sale prices may be subject to specific terms disclosed with the offer.

Unless otherwise stated, offers may be limited by availability, validity period or eligibility requirements. Any advertised discount or reference price will be presented accurately and in accordance with applicable law.

Promotional terms will not override mandatory consumer rights.

10. Website Use

You agree not to:

• Use the website for fraudulent, unlawful or misleading activities.
• Attempt to interfere with website security or functionality.
• Introduce malicious software or unauthorised code.
• Copy, reproduce or commercially exploit website content without permission, except where permitted by law.
• Submit false order details or misuse customer-support services.

We may take reasonable steps to protect our website and customers against misuse.

11. Intellectual Property

Unless otherwise stated, the Qikmart name, logo, website design, original text and other original website content are owned by or lawfully used by Qikmart.

Third-party names, logos, product images and trademarks belong to their respective owners. Their appearance on our website does not necessarily imply an affiliation or endorsement.

You may not reproduce Qikmart's protected content for commercial use without permission, except as permitted by law.

12. Third-Party Services and Links

Our website may use third-party services, including payment providers, website analytics tools, suppliers and delivery partners.

Third-party websites and services may be governed by their own terms and privacy policies. Qikmart is not responsible for third-party content or practices to the extent permitted by law.

This section does not exclude any responsibility that applicable law places on Qikmart.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that relevant personal information may be processed as described in that policy and in accordance with applicable law.

14. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability or consumer remedies where such exclusion or limitation is prohibited by applicable law.

Subject to that restriction, Qikmart will not be responsible for losses caused solely by circumstances beyond our reasonable control, to the extent permitted by law.

We do not guarantee that the website will always be available without interruption or error, but we will take reasonable steps to maintain its operation and security.

15. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our business, website, services or applicable law.

The latest version will be published on this page with its updated date. Changes will not remove rights that have already accrued to customers or override applicable legal requirements.

16. Complaints and Grievance Redressal

For questions or complaints regarding orders, products, delivery, payments, returns, refunds or replacements, please contact us.

Grievance Officer: [INSERT YOUR FULL NAME]

Designation: [INSERT ACCURATE DESIGNATION]

Email: [email protected]

Phone: +91 7736432923

Address: Mangalan House, Mupliyam, Thrissur, Kerala, India

We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable law.

17. Governing Law and Disputes

These Terms and Conditions are governed by the laws of India.

Any dispute will be handled by the appropriate forum or authority under applicable law. Nothing in this section limits a consumer's statutory rights or access to a competent consumer dispute redressal forum.

18. Contact Us

For questions about these Terms and Conditions, contact:

Qikmart

Website: https://qikmart.in

Email: [email protected]

Phone: +91 7736432923

Address: Mangalan House, Mupliyam, Thrissur, Kerala, India